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Yahoo!, Inc.
Singapore
The leading provider of comprehensive online products and services to consumers worldwide and the number one Internet brand globally with more than half of all Internet users. The company’s Connected Life division is tasked with connecting users with their communities and content on mobile devices, set-top boxes, and PC applications.
Head of Mobile Products, Connected Life Division
November 2004 – Present
Key products launched and managed include:
- Yahoo! Mobile WAP Portal
- Yahoo! Tones WAP Portal
- Yahoo! Go
- Yahoo! Messenger and Mail for SMS
Please contact me for details on my current responsibilities
Mikoishi (Asia-Pacific) PTE LTD
Singapore
A boutique gaming developer/studio that produces multiplayer Java and SMS games for mobile phones played over mobile operator networks.
Director of Operations
April 2004 – November 2004
Setup operational procedures and systems to ensure service level agreements were met. Established a product development process to speed up production of new games.
Initiated marketing campaigns to boost usage and revenues of existing products and developed an innovative guerilla marketing plan for the rollout of new titles. Conducted primary research to determine direction for future gaming products.
EarthLink, Inc.
Seattle
The third largest Internet Service Provider in the US formed from a merger between MindSpring Enterprises and EarthLink Network with 5 million customers and sales of US$1.25 billion. Chosen as CNET Editor’s Choice in 2001 and 2000.
Director of Product Management
May 2000 – November 2001
Instituted process improvements to ensure on-time delivery of products with increased quality. Led a team of three product managers to roll out products including:
- EarthLink Total Access – Co-developed a business case and prototype for EarthLink’s next generation product to increase revenues from value added services by over 700% and increase customer retention by 25%. Result: The product is still distributed six years after it was launched.
- EarthLink 5.0 – Updated the Windows and Macintosh software products to meet the needs of the company’s broadband (DSL, cable, satellite, and fixed wireless) strategy and OEM distribution channels.
Senior Product Manager
February 2000 – May 2000
Led a cross-functional team including engineering, quality assurance, technical support, marketing, and channel sales personnel to produce enhancements to the company’s Windows and Macintosh software products used by over one million customers. Accomplishments include:
- EarthLink 5.0 for Windows – Updated Windows and Macintosh software products to help drive the company’s content, commerce and advertising revenue to US$18 million.
- EarthLink 2.0 for Macintosh – Maintained the industry’s leading application for Macintosh users on the web.
- MacBuddy – Defined software requirements for a registration application in partnership with Apple Computer, Inc which was integrated into the iMac's "first run" application. Result: The application was EarthLink’s most successful OEM program accounting for over half of all partner channel sales.
MindSpring Enterprises
Atlanta
A leading Internet Service Provider with over two million customers with a focus on delivering the best in software, connectivity and support to individual subscribers. The company received the J.D. Power award for highest ranking in customer satisfaction in 1999.
Director of Consumer Access Products
May 1998 – February 2000
Managed product, engineering and quality assurance staff of seven members to produce software products. Built the team and acquired technologies through acquisition of other Internet Services Providers. Instituted process improvements to ensure on-time delivery of products with increased quality. Key products developed include:
- MindSpring 4.0 for Windows – Defined requirements and user interface and managed project to completion.Result: Product used by more than half a million customers with the lowest number of bugs reported in the company’s history.
- MindSpring 4.0 for Macintosh – Defined requirements and outsourced the development to a leading developer of Macintosh software.
Quality Assurance Manager
March 1997 – May 1998
Certified client and web-based applications performed according to specification before release by writing test plans and managing a team of two product testers. Designed the user interface for MindSpring 3.0.
Technical Support (various roles)
February 1996 – March 1997
- Analyst – Designed and deployed an Interactive Voice Response system to provide network status and answer customer’s most common questions.
- Site Transition Manager – Coordinated the transition of customers and integration of employees from acquisition of another Internet Service Provider.
- Technical Support Coach – Managed technical support representatives and provided tier-two support to customers
- Technical Support Rep – Assisted customers with I.nternet access and software configuration issues.
Trust Company of the West
Los Angeles
An investment management firm managing over US$40 billion in assets for institutions, endowments, foundations and high net worth individuals.
Research Assistant
January 1991 – October 1993
Developed applications utilizing Visual Basic and dBase to gather financial data from multiple sources on various public companies for use by the equities research team.
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